These terms summarize how Best Jamaican Experience manages bookings, experience packages, digital projects, deposits, payments, client responsibilities and website use. By reserving, booking, paying a deposit or submitting a form, you agree to these terms.
Every deposit paid to Best Jamaican Experience — including the reservation deposit for any experience package, tour, retreat, wedding, group trip, private travel service or digital project — is non-refundable. Deposits secure your dates, planning time, coordination and third-party arrangements made on your behalf, which cannot be recovered once work begins. Paying a deposit confirms that you understand and accept this policy.
Bookings and experience packages are subject to availability, logistics confirmation and the preparation time shown at checkout. A deposit is required to reserve your dates and begin planning. Final details are confirmed with your coordinator after your deposit.
Deposits are non-refundable and non-transferable to cash. If your plans change, we will make reasonable efforts to reschedule or apply your deposit to a future date where possible, at our discretion and subject to supplier terms. No refund is issued for cancellations, no-shows or unused services.
The remaining balance is due according to the confirmed agreement — typically before your experience or project delivery. Bookings and projects are only fully secured once the agreed balance is paid. Prices are confirmed at the time of reservation.
Date changes, scope changes, custom requests or rush timelines may affect pricing, availability and delivery. Cancellation of a confirmed booking does not refund the deposit. Some third-party services (accommodation, transport, vendors) may carry their own terms we will share where relevant.
Payments are handled securely through our approved payment provider (Fygaro) or approved invoices. We do not store full card details. You are responsible for any payment-provider or bank fees where applicable.
Digital work begins after scope review, package selection or approved proposal, required client information and the agreed deposit. Project deposits are non-refundable and reserve your build slot and scheduling.
Clients are responsible for providing accurate information, valid travel documents, brand assets, permissions, content and timely approvals needed to deliver the service. Delays caused by missing information may affect timelines.
We coordinate trusted local hosts, drivers, vendors and venues but are not liable for circumstances outside our reasonable control, including weather, third-party supplier actions, travel disruptions or force majeure.
Questions about these terms, deposits or a specific booking should be sent to info@bestjamaicanexperience.com before booking, paying or approving work. These terms may be updated; the version shown here applies to your current transaction.