How do bookings work?
Select an experience, choose your preferred arrival date and submit the booking form. A deposit or full payment starts the concierge confirmation process.
FAQ
Clear answers before you book or build
Quick guidance for travel guests, digital clients, partners and community collaborators.
Are payments handled online?
Yes. Payments are processed securely through Fygaro with tracked records. Experiences are reserved with a deposit and the balance follows your confirmed agreement. Please note all deposits are non-refundable — see our terms.
How do digital projects start?
Choose a package or submit a project brief. Your request enters the CRM and onboarding pipeline for discovery, proposal, asset collection and delivery.
What is the client portal for?
Approved clients can access project workspace tools, upload documents and track onboarding steps connected to their project.
Can I refer clients?
Yes. Referral partners can apply for a tracking code and monitor referral activity through a partner dashboard.
How fast do you respond?
The target response time is within 2 hours during business hours. WhatsApp is the fastest route for urgent questions.